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    • FREQUENTLY ASKED QUESTIONS:

    How can I contact XTERRA Wetsuits?

    Address: 7810 Trade St., Suite 200, San Diego, CA 92121 (Offices not open to the public) 

    Email:info@xterrawetsuits.com

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    Why should I purchase from XTERRA Wetsuits?

    At XTERRA WETSUITS, we are committed to peak performance in the water with our products. Since 2001, we have been manufacturing high-performance triathlon wetsuits and swim accessories.


    • 30-day price guarantee (find a better price for one of our suits, we will refund the difference)
    • We are based in the USA (San Diego, CA).
    • We sell direct to triathletes to ensure a higher performing suit at a lower cost.

     

    XTERRA WETSUITS is the first triathlon wetsuit company to only sell direct to triathletes. Unlike many of our competitors who are based overseas with US distributors selling through multiple channels, we provide you with direct access to great online weekly sales. This means you get twice the value with a better wetsuit at a much lower price.


    XTERRA WETSUITS is known for providing the world’s fastest and most flexible wetsuits! XTERRA WETSUITS are designed and engineered to improve your open water swimming ability. Our research and design team has perfected all aspects of the triathlon wetsuit: XTERRA WETSUITS are designed for maximum buoyancy, flexibility, and speed while supporting the swimmer’s body in the correct horizontal swimming position.

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    Where can I try on an XTERRA Wetsuit?

    XTERRA WETSUITS only sells direct to triathletes in order to offer better prices and value on high quality wetsuits. Our commitment to customer service, correct size guarantee, and flexible return policy make buying an XTERRA Wetsuit online an easy and hassle-free experience.

    XTERRA WETSUITS offers a 30-day return policy in which customers are encouraged to swim in their wetsuit before making a final purchase decision. This allows customers to test their wetsuit and ensure a perfect fit. Any and all returns must be in like-new condition without any damage or tears.


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    How do I select the proper size?

    Please refer to our size guide. XTERRA WETSUITS offers a 30-day size exchange program in which you are encouraged to swim in your wetsuit before making a final purchase decision. Please note that triathlon-specific wetsuits are designed to fit snugly. The wetsuit will expand approximately half of a size once you get into the water with it on.

    Here are a few tips to assist you in selecting the proper size:

    Tips for sizing:

    1. Subtract 2 inches from your height if you have a short torso and longer legs
    2. Add 2 inches to your height if you have long torso and shorter legs
    3. Add 7 pounds to your weight if you have a larger chest and/or shoulders
    4. Women Specifically, if your bra is a C cup and above please up 1 size.
    Do you fall on the border between sizes? Follow our recommendations:
    1. Size into the Larger suit if any of the following is true:
      • You have broader shoulders
      • You have a large chest
      • You have a disproportionately bigger/stronger on the upper/lower body
    2. Size into the Smaller suit if any of the following is true:
      • You prefer a race fit and are comfortable with a snug-fitting wetsuit
      • You realistically plan on losing weight in the near future

     

    For Speedsuit sizing please add 1-2 sizes after following the regular wetsuit sizing tips and chart, especially if you plan on wearing a tri-kit under the speedsuit.

    If you are a female over 5’8”, we generally recommend that you size into a men’s wetsuit ONLY if you are ordering a fullsuit.


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    I placed my order, but I need to make a change, what should I do?

    Orders you place with us enter the shipping process very quickly so we can get your items to you as soon as possible. Once an order has been placed, it cannot be cancelled or modified so it is important to make sure your order is 100% correct when you place it!

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    What is the return policy on my XTERRA Wetsuit?

    We at XTERRA WETSUITS want to make sure you are satisfied with your purchase. If the wetsuit doesn't offer you a perfect fit, we will happily accept a return within 30 days of receipt of the order, provided that the product is returned in like new condition without any damage.

    Please note, we cannot accept a return if:

    • It has been more than 30 days since the suit was purchased.
    • The wetsuit is damaged or permanently altered in any way.
    • The suit has been written in. (We cannot accept wetsuits for a return/exchange that have the owner's name written on the back flap).

     

    For full details and instructions for returning or exchanging your suit, please see the Returns  page of our website.

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    What are the payment policies?

    XTERRA WETSUITS accepts the following credit cards: Visa, Mastercard, and American Express. Your credit card will be charged when you place your order. We also accept payments via PayPal, Apple Pay and Google Pay. If you are shipping to an address in the state of California, you will be charged sales tax accordingly.

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    What are the shipping policies?

    Please note: signature is never required for any of our shipments. You can contact the carrier once the item has shipped to request signature or for your package to be held at your local distribution center. Provided that your entire order is in stock, please allow 1-2 business days for all orders to be processed.

    As soon as your order ships, you will receive a shipping confirmation email with a tracking number which will enable you to track your package online. All shipping options will be delivered Monday through Friday.


    We recommend that you ship your package to a secure location to ensure it is delivered without risk of theft. Once a package has been scanned as delivered by the shipping service, theft is unfortunately outside of our control and we are unable to offer a refund for stolen packages. 


     If the package has been lost in transit and has not been scanned as delivered, we will place a claim on your behalf with the courier. A replacement or refund will be issued once our shipping service has investigated and completed the claim process.


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    Are XTERRA Wetsuits and Speedsuits legal under WTC, USAT and ITU regulations?

    As sanctioning bodies have recently changed regulations, there have been a few minor legality changes in regards to XTERRA Wetsuits:

    • All XTERRA WETSUITS have been legal and will remain legal under WTC and USAT regulations
    • The Velocity M speedsuit remains legal under WTC, USAT and ITU regulations
    • WTC (Ironman and Ironman 70.3) recently changed their speedsuit regulations, so our Velocity 0.02 and Velocity ++ are no longer legal in WTC sanctioned events with water temperatures over 76 degrees

     

    Please refer to our Wetsuit and Speedsuit Rules section for more information.

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    How do I put on my wetsuit?

    Your best reference is our size guide. Here are a few tips to achieve a proper fit with your wetsuit:

    1. Begin by putting your wetsuit on at your ankles. Work the material up in each leg of the suit towards the crotch starting at each ankle.
    2. Once the wetsuit is all the way up (there isn’t a gap between your body and the wetsuit at your waist), begin putting your arms in the sleeves (full suit) or your arms through the arm holes (sleeveless).
    3. Adjust the arms by working any extra material beginning at the wrists up into your shoulders. There shouldn’t be any air pockets (gaps between your wetsuit and your armpit) in either armpit of the suit; this can be checked by feeling under your armpit to determine whether or not the suit is flush against your skin. If there are any air pockets, you must work more of the arm material into your shoulder starting from your wrist.
    4. IMPORTANT: Have a second person help you zip your wetsuit. Ensure the interior zipper flap is flush against your back. One hand should always grasp the base of the zipper while the second hand zips your wetsuit up.
    5. Once your wetsuit is zipped up, bend over 90 degrees and pull the ripples near your stomach out away from your body. Work the ripples up from there into your shoulders to increase comfort in your shoulder and neck area.
    6. If you feel pressure at the front of your neck, repeat step #5 on the back of your wetsuit to alleviate any lingering pressure (until you get into the water, it may still feel a little tight).

     

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    My wetsuit feels too tight and/or uncomfortable. What should I do?

    Here are a few tips to keep in mind:

    • Ensure that your wetsuit is on properly, and that it is fully adjusted before swimming in it.
    • If the sizing is correct but there is tightness in the neck, a few minor adjustments can alleviate this. Click here for more information.
    • Your wetsuit will expand roughly half of a size as soon as you get into the water with it on, so take it for a test swim before deciding that it is not the right fit for you.
    • It can take some time to adjust to a wetsuit, especially if you have never worn or swam in one before. Swim in your wetsuit a few times before making a final decision.
    For any further questions about fitting, please see our size guide.

     

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    How do I know if my wetsuit is too small or too big?

    Before making any judgments about the sizing of your wetsuit, please be sure to reference our Wetsuit Selector along with our size guide. If you have the opportunity to swim in your wetsuit, it’s highly advised before making any final decisions about the sizing of your wetsuit. We offer a 30-day trial period in which we encourage you to swim in your wetsuit to ensure that you are properly fitted. Keep in mind that your wetsuit will expand approximately half of a size as soon as you get into the water.

    Here are a few indications that your wetsuit is too small:

    • You are unable to get your wetsuit all the way up in the crotch or neck (please note that putting on a wetsuit isn’t always an easy task, so don’t get frustrated or discouraged if it takes you a few minutes to put it on – this is completely normal).
    • You feel that your breathing is restricted (this is a common feeling if you’ve never swam in a wetsuit before, but there’s a fine line of needing to get used to the suit and having your breathing restricted); if you can’t take a deep breath without struggling, it is likely too small or needs adjustment.
    • If the wetsuit pulls tight in the crotch and shoulders when the suit is on and fully zipped up, it is likely too short in the torso. It will feel like the suit is pulling down on your shoulders and up in the crotch – it’s noticeably uncomfortable.
    Here are a few indications that your wetsuit is too big:
    • The wetsuit has excess buckles of material (the most common places for these are in the stomach, legs, back, and under the arms).
    • The wetsuit feels loose, not snug, on dry land (remember the suit is only going to get bigger once you’re in the water).
    • There is a gap between your lower back and the base of the zipper; a second person can easily pull the suit away from your body creating a noticeable gap.

     

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    How do I remove my wetsuit?

    Believe it or not, your wetsuit will be much easier to remove than it was to put on, especially if you remove it right after swimming in it.

    While you might find yourself in T1 racing to get your wetsuit off, it is important to keep in mind the following suggestions to avoid damaging your suit:

    1. First, reach behind you and peel back the velcro flap at the top of the zipper.
    2. Grab the leash of your wetsuit and pull straight down (avoid pulling outwards from your body because this can cause additional stress to the zipper and wetsuit).
    3. Pull one arm out of your wetsuit allowing your wetsuit to naturally come off inside out.
    4. Then pull your other arm out (if you have a sleeveless suit, remove your arms one at a time from the wetsuit).
    5. Continue to remove your wetsuit inside out sliding it over your hips and down your legs.
    6. Gently step out of your wetsuit, one leg at a time, (DO NOT step on your wetsuit with your leg to free your other leg – this can cause damage to your wetsuit) and use your hands to guide each foot through your wetsuit.
    7. It is somewhat normal to have difficulty pulling the suit over your hands and feet. For tips to alleviate this, please see our size guide.

     

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    How do I care for my XTERRA Wetsuit?

    Here are some basic tips to follow:

    • XTERRA Wetsuits can be used in all open water conditions. The use of your XTERRA Wetsuit in a chlorinated swimming pool is discouraged as it voids the warranty.
    • Avoid excess heat, sunlight exposure, sharp objects, and unnecessary folding.
    • Rinse thoroughly with fresh water after each use; hang to dry inside out on a fat hanger (fold your wetsuit over the hanger like a pair of pants; do not hang your wetsuit like a shirt – this causes excess wear and tear on the shoulders of the wetsuit).
    • If necessary, your wetsuit can be washed by hand with a wetsuit specific shampoo. Do not dry your wetsuit in a dryer or in the sun.
    • Store in a cool, dry location out of direct sunlight.

     

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    What if my wetsuit needs repairs?

    XTERRA WETSUITS are designed as high performance triathlon wetsuits. Triathlon-specific wetsuits are delicate. Fingernail and other minor tears from sharp objects are NOT a manufacturing defect. Minor tears like this will not affect the performance or integrity of the wetsuit whatsoever if it has been repaired correctly. Complete repair instructions and contact information for our repair company can be found by clicking here.

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